She had been staring at the spreadsheet most of the afternoon. Something about the Tuesday-morning churn numbers wasn't right, but each time she tried to make it a thing it would scatter. She refilled her coffee and came back and opened the call-schedule tab next to it, and then she saw it — the Tuesday spikes tracked the sales-demo block exactly. Every Tuesday morning the demo team had been pulling leads that were already halfway to churn. Six months of pouring water into a bucket with a hole. She sat down and started writing the email.
